Free shipping over ₹999 Extra 10% off — code GLAM10 Herb-infused · Made in India
Herb-infused · Made in India Free shipping over ₹999 Extra 10% off with code GLAM10 Cruelty-free Loved by 40,000+ customers Easy returns
INR ₹

Refund policy

We do not offer refunds or exchanges for products due to hygiene concerns. However, we do offer replacements on a case-by-case basis, and it is always our endeavour to help our customers to the best of our ability.

If you claim a leakage in the product, or if it was damaged during the delivery process, please send us an email with the following details within 48 hours of the delivery date. We will issue a product exchange for any product that is returned in a saleable and undamaged condition, in its original packaging, and can be verified to be damaged or faulty. Please allow one to three weeks from the day you return your package for your exchange request to be fully processed and closed.

Please write to us within 48 hours of receiving the product that you would like to exchange or refund at info@haappyherbs.com with the following details:

  • Complaint order number
  • Invoice number
  • Details of your request or complaint
  • Images or videos to support the complaint with batch details clearly visible, without which we cannot process the request
  • In case the product is not sealed, is leaking, or is broken — clear images or video of the affected product along with clear images or video of spillage (if any), mono-carton and outer packaging images too. Please also send images showing the seal has been tampered with, if that is the claim.

Carton refers to the Happy O' Glam box/packaging the individual product comes in, while outer packaging refers to the larger box the entire order is shipped in. Images of both are required to process claims.

Once all the details are received, it would take our team 3 working days to revert on the complaint, query or issue. In case an exchange is approved for your complaint, you will be informed of the same with an authorisation number, and a reverse pick-up of the product will be arranged.

All products to be exchanged must be sent back to us packed in the same packaging in which they were received, and must be physically accompanied in the reverse pick-up by the original receipt.

Once the package is received by our warehouse team, the exchange order will be processed within 24 hours. You will then be informed of the new consignment tracking details.

Happy O' Glam is not responsible for damage after delivery.

RETURNS ARE NOT POSSIBLE IN THE FOLLOWING CASES:

  • Used products
  • Return requests made outside the specified time frame
  • Products with tampered or missing serial numbers, including price tags and labels

WHEN DO WE ISSUE A REFUND?

Refunds are provided only in cases of damage in transit, or where we cannot provide a replacement due to no stock availability. In case of returns, a refund is issued once the products are received at our warehouse.

CANCELLATION POLICY

Orders once placed through our website cannot be cancelled and no refunds will be made once an order has been successfully placed.