Free shipping over ₹999 Extra 10% off — code GLAM10 Herb-infused · Made in India
Herb-infused · Made in India Free shipping over ₹999 Extra 10% off with code GLAM10 Cruelty-free Loved by 40,000+ customers Easy returns
INR ₹

Privacy policy

PLACING AN ORDER

Browse the Happy O' Glam online catalogue to make your purchase. Select the item you wish to order, enter the quantity you desire and click on "Order".

When your order contains the items and quantities you wish to purchase, click on the "Checkout" link underneath your order. You will then be asked to provide us with your shipping and payment information. Please see the Payment Options available to you and choose the one that suits you.

Once you have successfully made your payment, your order will be processed and shipped within our stipulated timelines. For more information, please see our Shipping Policy.

PAYMENT OPTIONS

Happy O' Glam is set up to take immediate online orders through the following modes of payment:

Domestic and international credit cards, issued by banks and institutions that are part of the Visa and MasterCard Network.

VISA DEBIT CARDS

Please note that for Visa and MasterCard you will be required to submit your 16-digit card number, card expiry date and a 3-digit CVV number (on the back of the card) when you make an online transaction using your credit card. You should also have enrolled your credit card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) to complete the transaction. For American Express cards you will be required to give your 15-digit card number and a 4-digit code.

The credit card transaction will appear on your bank statement as a payment to Happy O' Glam.

PRICING POLICY

The product prices listed are current and updated. However, these are subject to change without advance notice.

All prices on this website are processed in Indian Rupees and are inclusive of all taxes.

All orders are acknowledged at current pricing. We will bill at the price in effect at the time of shipping.

Our products are liable for GST in India.

All international shipping orders may attract local duties applicable in that country and the customer will have to pay these locally. We will not be able to confirm what these charges will be in advance and are not liable to pay these from our end.

PAYMENT SECURITY

All transactions at Happy O' Glam are protected by SSL (Secure Sockets Layer). Any information you enter when transacting with Happy O' Glam is sent in a Secure Sockets Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that we follow the best security practices adopted by major online vendors, where all payments are processed in real time, for your security and immediate peace of mind.

You can tell if your browser is in secure mode at "Checkout" by looking for the padlock icon at the bottom corner or at the end of the address bar of your browser window.

SHIPPING POLICY

Purchases are shipped from our warehouse in Chennai, Tamil Nadu by courier.

We are currently accepting online orders to ship within India and worldwide. Due to the changing nature of international logistics, we reserve the right to pause deliveries to any country at any time if so warranted.

Order deliveries will be made between

Monday to Sunday, excluding public holidays.

Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery, please suggest an alternative — a family member, colleague, neighbour, etc. However, the brand takes no responsibility for goods signed for by an alternative person.

Certain courier partners may request an OTP to complete delivery. This will need to be provided for completion of delivery. The OTP will be sent to the number registered at the time of placing the order.

Happy O' Glam is not responsible for damage after delivery.

All claims for shortages or damages must be reported to customer service within 48 hours of the day of delivery.

Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of checkout and consumers will know about this before making payment.

RETURNS & REFUND POLICY

We do not offer refunds or exchanges for products due to hygiene concerns. However, we do offer replacements on a case-by-case basis, and it is always our endeavour to help our customers to the best of our ability.

If you claim a leakage in the product, or if it was damaged during the delivery process, please send us an email with the following details within 48 hours of the delivery date. We will issue a product exchange for any product that is returned in a saleable and undamaged condition, in its original packaging, and can be verified to be damaged or faulty. Please allow one to three weeks from the day you return your package for your exchange request to be fully processed and closed.

Please write to us within 48 hours of receiving the product that you would like to exchange or refund at info@haappyherbs.com with the following details:

  • Complaint order number
  • Invoice number
  • Details of your request or complaint
  • Images or videos to support the complaint with batch details clearly visible, without which we cannot process the request
  • In case the product is not sealed, is leaking, or is broken — clear images or video of the affected product along with clear images or video of spillage (if any), mono-carton and outer packaging images too. Please also send images showing the seal has been tampered with, if that is the claim.

Carton refers to the Happy O' Glam box/packaging the individual product comes in, while outer packaging refers to the larger box the entire order is shipped in. Images of both are required to process claims.

Once all the details are received, it would take our team 3 working days to revert on the complaint, query or issue. In case an exchange is approved for your complaint, you will be informed of the same with an authorisation number, and a reverse pick-up of the product will be arranged.

All products to be exchanged must be sent back to us packed in the same packaging in which they were received, and must be physically accompanied in the reverse pick-up by the original receipt.

Once the package is received by our warehouse team, the exchange order will be processed within 24 hours. You will then be informed of the new consignment tracking details.

Happy O' Glam is not responsible for damage after delivery.

RETURNS ARE NOT POSSIBLE IN THE FOLLOWING CASES:

  • Used products
  • Return requests made outside the specified time frame
  • Products with tampered or missing serial numbers, including price tags and labels

WHEN DO WE ISSUE A REFUND?

Refunds are provided only in cases of damage in transit, or where we cannot provide a replacement due to no stock availability. In case of returns, a refund is issued once the products are received at our warehouse.

CANCELLATION POLICY

Orders once placed through our website cannot be cancelled and no refunds will be made once an order has been successfully placed.